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New Zealand Herald

ASB inundated by 'unprecedented increase' in credit card frauds, dispute complaints
New Zealand Herald
ASB Bank says more people making online purchases is behind an "unprecedented increase" in dispute inquiries. A customer of the bank was last week told he would have to wait at least a month to have a fraudulent transaction dealt with because of the ...

The Sun

Complaints about store cards double in a year as shops charge rip-off interest rates
The Sun
Store cards are another form of high cost credit and The Sun wants to help people trapped paying back high amounts of interest by capping the total cost of credit on other products, such as rent-to-own agreements and doorstep loans. The surge in card ...

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Disputed transactions on the rise due to increased online payments and fraud
ASB Bank is experiencing an "unprecedented" rise in disputed credit card transactions, largely due to the rise in online commerce. "We're witnessing more customers disputing charges, that is, for online games or subscriptions they were not aware of, or ...
A technology commentator says banks will have to give customers better options to protect themselves from online ...NZCity

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Online contact lens supplier ceases trading after complaints pile up
Chargeback: This applies to both debit and credit card purchases of any value, but isn't enshrined in law – Amex, Mastercard and Visa run voluntary schemes that participating banks sign up to. You should ask your bank or credit card provider to process ...

The Independent

Virgin Money and CYGB talking merger, but will customers benefit? The complaints data suggests not
The Independent
No, the problem was with the systems the bank's bosses had given them to work with, systems that repeatedly prevented me from, for example, paying off a credit card. On another occasion I was told that to do X I'd have to go into a branch. Needless to ...
Virgin Money Holdings share price, latest news and opinion | City A.M.City AM

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TSB starts paying out compensation for online banking outage
As a result, Claire was charged interest on her Capital One credit card balance. After receiving a call from TSB to discuss the complaint on Thursday, Ian, who handled the call, explained the situation. He had to argue the case and was put through to a ...

Fraud alert as TSB customers see £1000s taken from accounts
MoneySavingExpert has seen more than dozen complaints from TSB customers over the past few days relating to suspected fraudulent activity on their accounts. TSB says it is "investigating" the reports and warned fraudsters might be trying to take ...

TSB banking problems: what to do if you're affected
That includes any charges for late payment, extra costs incurred such as credit card interest, and any knock-on costs from not being able to make a payment. There is also scope to claim for non-financial harm, such as the stress caused. You can ask the ...
TSB online banking chaos - your rightsMoneySavingExpert
TSB bank faces large compensation bill and fines over online chaosThe Guardian
'TSB gave me access to someone's £35000'BBC News
City AM
all 130 news articles »

New York Times

Consumer Bureau Looks to End Public View of Complaints Database
New York Times
A wave of complaints about Wells Fargo helped spur the agency's investigation and exposure of the bank's sham accounts. Complaints have also prompted actions against student loan servicers, debt collectors, mortgage lenders and credit card companies.
The Consumer Complaints Database That Could Disappear From ViewNPR
Mulvaney, Watchdog Bureau's Leader, Advises Bankers on Ways to Curtail AgencyNew York Times

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